Privacy Policy

1. Information We Collect

We collect information in the following ways:

• Information you give us — your name, phone number, email address, preferred estate and unit type, preferred inspection date, and any message you include when you submit an inquiry or book an inspection.
• Information collected automatically — through analytics tools (such as Google Analytics), we may collect device type, browser, approximate location, pages visited, and how you interact with the site. This only happens after you accept our cookie banner.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and schedule site inspections;
• Communicate with you about units, pricing and availability;
• Process and confirm payments you choose to make (see our Payment & Refund Policy);
• Improve this website and our services; and
• Meet legal and regulatory obligations.

We do not sell your personal information, and we do not use it for purposes unrelated to those listed above without your consent.

3. Cookies & Analytics

This site uses cookies to remember your preferences and, only after you accept our cookie banner, to support analytics (Google Analytics) so we can understand how visitors use the site. You can decline analytics cookies by not accepting the banner, and you can clear or block cookies at any time through your browser settings.

4. How We Share Information

We share your information only with service providers who help us operate this website and respond to inquiries — for example, our hosting provider and, where enabled, our email delivery provider — and only to the extent needed to provide that service. We may also disclose information where required by law, regulation, or a valid legal process. We do not share your information with third parties for their own marketing purposes.

5. Data Retention

We retain inquiry and booking information for as long as needed to respond to your request and maintain our business records, and in line with applicable legal and tax requirements. You may ask us to delete information that is no longer needed for these purposes.

6. Your Rights

Under the Nigeria Data Protection Act 2023, you have the right to request access to, correction of, or deletion of your personal information, to object to certain processing, and to withdraw consent where processing is based on consent (such as analytics cookies). To exercise any of these rights, contact us at shelteruniverseng@gmail.com.

7. Children's Privacy

This website is intended for adults seeking real estate services. We do not knowingly collect personal information from children.

8. Third-Party Links

This site may link to third-party services (such as WhatsApp or Google Maps). We are not responsible for the privacy practices of those third parties — please review their own privacy policies before sharing information with them.

9. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page shows when it was last revised.

10. Contact Us

Questions about this policy can be directed to Shelter Universe Limited at Plot 1200 Cadastral Zone Bo2, along Area 1/Games Village Road, Durumi, before American International School Junction, Abuja FCT, by email at shelteruniverseng@gmail.com, or by phone at +234 803 984 2288.